Top 10 Articles On Handling Client Relations

By Law Firm Suites - July 11, 2021
Top 10 Articles On Handling Client Relations

Check Out Our Top 10 Blog Articles!

Law Firm Suites has amazing blog content designed to help aspire and establish solo attorneys and small law firms. We’ve gathered the top 10 shoptalk articles on tips for handling client relations from the Law Firm Suites blog. Take a look and see the benefit of this content.

5 Solutions For Dealing With Problem Clients In Your Law Firm

The problem client. You’ve heard of them before. Maybe you’ve even experienced one in your law firm. These types of clients can manifest themselves in various ways, shapes and forms. Imagine yourself giving a client instructions on when to have a document filled out and ready to submit, only to be met with confusion and further delays from the client. Maybe you are dealing with a client who had a decision made, but they suddenly changed their mind? Problem clients are not only destructive to themselves and their own legal issues but also have the potential to affect your firm’s productivity. Bringing in unnecessary stress.

How To Talk To Clients About Sensitive Issues

Words can help explain concepts, documents, legal mumbo jumbo, and how it plays out in the grand circle of life. But getting serious for a moment, more than once, I’ve run into people who did not want to talk about the serious and sensitive issues, like the concept of Power of Attorneys. I know people have different ideas of what comes next (legally) once a person passes on/dies/goes over the rainbow. And I really do try and be sensitive to people, it is a delicate subject. But when it comes to talking about kicking the bucket, it’s often not one of those acceptable conversation starters unless your client has an awesome sense of humor. Some clients do, but you know what they say about assuming. Follow this article for more information. 

5 Steps To Making A Great First Impression When You Greet Clients At Reception

It would surprise you how often we witness attorneys in our NYC shared office space have terrible interactions with clients when greeting them at reception. It’s fairly common for an attorney to arrive in reception as much as 45-minutes late, barely make eye contact, greet the client with a frown, turn and walk away (expecting the client to follow) without so much as a word of instruction. We can’t understand it, and can only imagine that it sets a bad tone for the meeting that may be hard for the attorney to recover from. It may also anger a client enough to seek out counsel from one of the attorney’s competitors; one who treats the client with more respect. Follow this article to learn the steps. 

Building And Improving Your Client Relationships During Downtime

Right now there are countless law firms that are slowing down their operations while we all work through this new COVID-19 world. It’s a frustrating time for solo and small law firm lawyers that until recently had big plans for this year, but that doesn’t mean everything has to stop for your practice. There is some very important work you can keep doing even if your doors aren’t wide open. For example, now is the perfect time to focus on building and improving your client relationships.

5 Ways Lawyers Can Build Strong Brand Loyalty With Their Clients

Brand loyalty is imperative when it comes to the growth of your law firm, and as you would assume that makes it pretty tough to nurture and establish. According to studies, it is always cheaper to retain and reconvert exciting clients versus going out and getting new ones. But clients today are plugged into the world around them, instantly aware of your competition and the potential incentives they might be offering. While every lawyer wants to build the next legal empire or grow their practice year-over-year, most don’t realize how much it costs in time and money to get there.

4 Proven Ways To Ensure You Work With More Of Your Ideal Clients

Working with the right client is one of the best ways to grow your practice. This article will help you work with more of your ideal clients. There are many ways to quickly grow a solo or small law firm, but there’s one thing that will have the quickest and greatest results, only working with your ideal clients. Making it easier for you to become the go-to expert with your niche and for your colleagues to refer new clients to you with ease.

How To Make The Best First Impression With Your Law Firm’s New Clients

Making the best first impression possible is essential to building strong and long-lasting relationships with new clients. Meeting clients for the first time is probably the most important part of the relationship. The client is trying to decide if you and/or your firm is the right one to represent them. You are trying to understand the client’s issues, earn their confidence, and establish a basis for working together. By not putting your best foot forward you’re making a bad first impression, you’re ultimately making your already challenging job even harder.

When It Comes To Building Referral Relationships In Nyc Shared Office Space, “Customer Service” Counts

An attorney in our Midtown NYC shared office space was speaking to me about referrals between Law Firm Suites clients, and he was quick to let me know that he had a bad experience. According to this attorney, he felt the “receiving” attorney was too eager and in an effort to be responsive, ended up giving his client bad advice (at least initially). This left the referring attorney unhappy as the incident jeopardized his ongoing relationship with the client. When you manage the volume of referrals that we see in Law Firm Suites, these types of issues come up from time to time. We like to get ahead of the situation before it becomes a problem, but in this instance, the referring attorney, being the true gentleman that he is, refused to identify the receiving attorney.

5 Tips To Help Introverted Lawyers Build Stronger Firms And More Productive Client Relationships

As a solo or small firm attorney, networking and socializing with peers and clients is the primary way to grow your firm. Which usually requires you to attend a lot of events. This can be a bit of a challenge for many lawyers who tend to be more introverted in nature. When discussing how being an introvert affects an attorney’s networking abilities, it’s important to note the difference between being shy and being an introvert. According to Merriam-Webster, shy is feeling nervous and uncomfortable about meeting or talking to people. And Psychology Today says introverts are drained by social encounters and energized by solitary, often creative pursuits.

What To Do When Your Firm Is Close To Losing A Big Client

There is nothing more nerve-wracking to a solo or small law firm than the prospect of losing a major client. Of course, all business relationships come to a close at some point, but especially with our larger clients, the thought of losing the security blanket that comes with them can be terrifying to most solo and small firms. It isn’t difficult to know when things are rocky (or at least have some sort of gut feeling that something is off) and we can tell that the relationship might be drawing to an end. So if you get this feeling, what should you be doing? Follow these six recommendations to help manage the potential loss of a big client.

About Law Firm Suites

Law Firm Suites is the leading NYC shared office space for solo attorneys and small law firms. At Law Firm Suites, attorneys get headache free sublet office space, virtual office rentals and litigation hotel services. Law Firm Suites has two locations in Manhattan, one in White Plains NY, and one in Annapolis MD. Law Firm Suites' community of self-employed lawyers are eager to help colleagues succeed, and routinely exchange over $2.5 million in legal business every year in each LFS business center. Connect with Law Firm Suites on Twitter and .

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