Top 10 Articles On The Different Forms Of Customer Service

By Law Firm Suites - April 25, 2021
Top 10 Articles On The Different Forms Of Customer Service

Check Out Our Top 10 Blog Articles!

Law Firm Suites has amazing blog content designed to help aspire and establish solo attorneys and small law firms. We’ve gathered the top 10 articles from our law Firm Suites blog on the different forms of customer service. Take a look and see the benefit of this content.

How Solos Can Improve Customer Service By Educating Clients

As solos, we are often consumed with the day-to-day obligations of running our own law practices. It can sometimes be difficult for us to stop and take a moment to put ourselves in our client’s shoes. We tend to forget that, while we might be familiar with the ins and outs of the legal process, our clients don’t have the same level of understanding. What seems simple to us can be confusing to someone who has never been involved in a legal action before. Lawyers who consistently provide great customer service know this and do something about it.

When It Comes To Building Referral Relationships In Nyc Shared Office Space, “Customer Service” Counts

An attorney in our Midtown NYC shared office space was speaking to me about referrals between Law Firm Suites clients, and he was quick to let me know that he had a bad experience. According to this attorney, he felt the “receiving” attorney was too eager and in an effort to be responsive, ended up giving his client bad advice (at least initially). This left the referring attorney unhappy as the incident jeopardized his ongoing relationship with the client. When you manage the volume of referrals that we see in Law Firm Suites, these types of issues come up from time to time. We like to get ahead of the situation before it becomes a problem, but in this instance, the referring attorney, being the true gentleman that he is, refused to identify the receiving attorney.

5 Tips For Novice Lawyers On How To Promote Your Services With SMM And SEO Methods

Once you become fully licensed and ready to practice, you might think that your client’s book is suddenly going to fill up overnight. The truth is that many people already have a lawyer they trust, and new entrants into the market have a tendency to seek out experience. If you want to get your career off to a fast start you’re going to need to learn how to market and promote yourself. Not sure how to do it? Here’s everything you need to know.

Putting The “Service” Back Into Public Service, And Keeping It Profitable

At the end of last year, I was invited to insert my voice into the discussion with two articles on the changing economics of lawyering and innovative billing models. Following that, I was asked to elaborate on situations wherein a monthly fee arrangement could be successfully offered at the beginning of an attorney-client relationship. While performing a public service, remember that you need to serve not only your clients but your own purposes as well…

How To Make The Best First Impression With Your Law Firm’s New Clients

Meeting clients for the first time is probably the most important part of the relationship. The client is trying to decide if you and/or your firm is the right one to represent them. You are trying to understand the client’s issues, earn their confidence, and establish a basis for working together. By not putting your best foot forward you’re making a bad first impression, you’re ultimately making your already challenging job even harder. After all, you are not going to easily build trust with someone who thinks you’re a jerk.

5 Social Media Tips That Will Get You Clients

A few years ago, social media was a place where teens would meet, hook up, and chat but things have changed. Today, a social media marketing strategy is one of the most powerful tools at your disposal. Some of the most used social platforms include Facebook, Twitter, YouTube, LinkedIn, etc. and people are relying on social media for more than the latest news and business trends. The social media online community is growing, it is a force to be reckoned with. Follow this article to see how social media can help your firm gain clients. 

5 Simple Tips That Will Help Your Mental Health And Boost Your Law Firm

There’s evidence that lawyers are particularly susceptible to unhealthy lifestyle choices. A study conducted by the American Bar Association and Hazelden Betty Ford Foundation revealed that 36 percent of lawyers engage in hazardous drinking or possible alcohol dependence. You would think that self-employed lawyers, who have more control over their schedule than their firm-employed peers, would find the time to make better lifestyle choices. That’s not always the case. Here are 5 simple tips that will help boost your mental health and firm. 

How To Improve Every Aspect Of Your Practice By Focusing On Critical Thinking

Critical thinkers focus on thinking clearly and rationally, making logical connections between ideas. Lawyers who are going to run the best practices are also often very strong critical thinkers. Critical thinking is more than just the accumulation of facts and knowledge; it’s a way of interpreting the world and making decisions. Critical thinkers are focused on constantly upgrading their knowledge and keeping an open mind. So it is obvious to see why critical thinking is invaluable to a successful law firm. It will not only help you to practice law more effectively but will help you to run a better business as well.

The How And Why Of Using Client Reviews To Boost Your Legal Practice

Reviews are driving business performance because customers are doing more of their own research than ever before, using social media and online discussion forums as search engines for what they want to buy. Crucially, customers in 2018 do not trust businesses to provide unbiased information about what they are offering, though they still rely on them to learn about their services. One 2017 study, which examined how important attorney reviews are to those looking for legal services. They found that 84% of respondents require law firms to have an average review score of 4 or 5 stars (out of 5) before hiring them. The message is clear: if your firm has less than a 4-star user rating online, your competition is winning.

How I Build My Practice With Intention

One of the biggest mistakes I see many solo lawyers make is wandering along in their practice without a real plan. They have no goals, no directions, and just focus on making enough money to get through the next month. I’ve been down this path a few times and every time I had no purpose, and my business stalled. When I took the time to sit down and figure out where I wanted my practice to go and what I wanted to achieve, my practice thrived. When it comes to building a successful law practice, the intention is everything.


About Law Firm Suites

Law Firm Suites is the leading NYC shared office space for solo attorneys and small law firms. At Law Firm Suites, attorneys get headache free sublet office space, virtual office rentals and litigation hotel services. Law Firm Suites has two locations in Manhattan, one in White Plains NY, and one in Annapolis MD. Law Firm Suites' community of self-employed lawyers are eager to help colleagues succeed, and routinely exchange over $2.5 million in legal business every year in each LFS business center. Connect with Law Firm Suites on Twitter and .

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