Use these awesome resources to help you build healthy and happy relationships with your clients.
Client retention is a must if you hope to maintain a successful law firm. These articles can help!
1. How to Strengthen Relationships with Your Clients
When you take time to understand your clients’ needs, you’re more likely to build happy relationships. You may even increase the possibility of referrals and increased word of mouth marketing. Here are some ways you can work on strengthening your relationships with your clients.
2. 7 Ways to Improve Your Relationships With Tough Clients
Our job forces us to face sometimes unhappy clients with compassion and understanding, and in the end, to help them. Yet, even as we strive to keep a stiff upper lip and let difficult interactions roll off our backs, tension-filled client relationships can take a toll on our well-being and the health of our practice’s. Here are a few things you can do to help manage those not-so-smooth relationships.
3. 10 Ways to Improve Your Client Relationships
Your clients are your business, so a key part of being successful is cultivating a healthy relationship with them. This list will help guide you as you develop and maintain the relationships that will allow your business to thrive.
4. 5 Tips For Keeping Clients Happy as a Solo Attorney
How you treat your clients will become a defining part of your reputation as a solo lawyer. Keeping clients happy will result in more return business and referrals for your law firm. This article lists simple tips you can use to make sure your clients are always satisfied with your services and speaking highly of you.
5. Nurturing Client Relationships Builds Better Practices
In this article the author discusses ways to turn traditional client service into extraordinary client nurturing by making small changes in three interrelated areas: (1) lawyer understanding of each client’s world, (2) a lawyer’s service posture and (3) a firm’s client-facing procedures, such as invoicing, services packages and legal processes.
6. 5 Quick Tips For Happier Clients
How you treat your clients will become a defining part of your reputation, and your current clients can ultimately become some of your biggest brand ambassadors. But making sure your clients are completely happy and understanding of expectations is a difficult task. To help, here are five quick things you do make sure your clients are happy and ready to send you referrals.
7. 8 Ways to Improve Your Law Firm’s Customer Service
In short: Most law firms are terrible at customer service. This is a big problem as well as an opportunity. A bad customer service experience for your clients means you face the very real possibility of losing a client who could stick with you for years. Follow this article to discover 8 ways to improve your law firm’s customer service.